Privacy Policy
Last Updated: September 2024
At RAM Group Cleaning, we are committed to safeguarding your privacy and ensuring that your personal data is protected. This policy explains how we collect, use, store, and protect any personal information when you visit our website, engage with us, or use our services.
Information We Collect
We may collect and process various types of personal data. This includes personal identification information such as your name, address, email, and phone number. Additionally, we collect service-related details, including information about the cleaning services you request and any specific preferences or property details you provide. Payment information, such as billing details and transaction records, may also be collected, though it will be managed by trusted third-party processors. Technical information, such as your IP address, browser type, and website usage data, is also collected to enhance your experience.
How We Use Your Information
Your information is used primarily to deliver and manage the services you request. This includes fulfilling cleaning service bookings and communicating updates or changes. We also use your data to offer customer support, including responding to inquiries and handling complaints. With your consent, we may send promotional materials, offers, and updates about our services. Furthermore, technical and usage data helps us improve our website and the services we offer. We may also use your information to comply with legal obligations or safeguard our rights and interests.
Sharing Your Information
We do not sell your personal data. However, we may share it with trusted service providers, including those involved in payment processing, website management, or marketing efforts. In the event of a business transfer, such as a merger or sale, your data may be shared with the new entity. Additionally, we may disclose your information to comply with legal obligations, such as responding to court orders or regulatory requests.
Data Security
We employ appropriate technical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and firewalls designed to keep your data safe.
Your Rights
You have several rights concerning your personal data. You can request access to the data we hold, request corrections to inaccurate or incomplete information, and ask for your data to be deleted under certain conditions. You may also request that we restrict processing, and in some cases, you can request a copy of your data in a machine-readable format. Additionally, you have the right to object to the processing of your data, particularly for marketing purposes. If you wish to exercise any of these rights, please contact us at [email address].
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected. This includes any legal, accounting, or reporting requirements that may apply.
Cookies
We use cookies to improve your browsing experience and gather data on how you use our website. You have the option to accept or reject cookies by adjusting your browser settings.
Third-Party Links
Our website may contain links to third-party websites. This privacy policy does not apply to those external sites, and we encourage you to review their respective privacy policies.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, so we encourage you to review it periodically to stay informed.
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please reach out to us:
RAM Group Cleaning
Somerset, UK
Email: admin@ramgroupcleaning.co
Phone: 01749 326 339
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